Help centre
Short answers, written straight.
Everything here is the same product the marketing pages describe, including the parts that surprise people, like a paste button that doesn’t work. If an article says something works and it doesn’t, that’s a bug: hello@loam.ink.
Getting started
- Getting started as a teacherFrom a new account to your first witnessed assignment: create a class, get your students in, publish, and watch your first replay.
- Inviting students to a classThe two ways students get into a class (email invitations and the class join code) and when to use which.
- A class join code isn't workingThe usual reasons a join code is rejected (wrong workspace, archived class, regenerated code) and how to fix each one in a minute.
- Verifying your email addressWhy Loam asks you to confirm your email before evidence starts flowing, and what to do when the verification message doesn't arrive.
The sealed editor
- Why can't I paste into Loam?Why Loam blocks pasted prose, what remains available, and how to prepare a class before its first witnessed assignment.
- What students seeThe student side of Loam, start to finish: joining a class, writing in the sealed editor, what is recorded, and what never is.
- Accessibility and accommodationsWhere the editor's integrity guards can collide with assistive technology, how to accommodate individual students, and what we haven't audited yet.
Evidence
- Watching a replayHow to replay a submission from empty page to hand-in, control the speed, skip the long pauses, and read what you're seeing.
- Verifying Loam evidenceWhat each line of the verification panel means, what a passing check actually proves, and, just as important, what it doesn't.
- Exporting your evidenceHow institutional evidence exports work today, and how Loam's planned author-issued portable PDF will carry independently verifiable proof.
- How long evidence is kept on the Free planEvidence is kept for 12 months from hand-in. What expires, what stays, the warnings you'll get first, and the dispute hold.
Plans, billing and your account
- Upgrading to the School planWhat changes when your school takes over a workspace, and what doesn't. Your classes, students and evidence stay exactly where they are.
- Billing and invoices for schoolsHow the student count works, what a student is for billing, GST, the annual option, and paying by purchase order instead of a card.
- Deleting your workspace or moving onExport first, then delete: how workspace deletion works, the 30-day recovery window, and what happens to evidence when you leave.
When the answer isn’t here.
Email hello@loam.ink. On the Free plan we reply within 2–3 business days, Australian hours; on the School plan, within one. The honest detail of both is on one page, including what we don’t offer.