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Help centre Plans, billing and your account

Billing and invoices for schools

How the student count works, what a student is for billing, GST, the annual option, and paying by purchase order instead of a card.

School-plan billing is designed to be explainable to a bursar in one paragraph: we take one roster snapshot each school term, the graduated quarterly rates on the pricing page apply to that count, and the invoice matches the public calculator to the cent.

What counts as a student

A student enrolled in an active class on Loam, not your total enrolment. If your school has 1,200 students and 300 of them are in classes that use Loam, you pay for 300.

When we count

Once, on the census day of each Australian school term. That academic census sets the student quantity used for billing. Students who join after the census wait until the next count. We’d rather a class starts using Loam in week 6 than waits for a clean billing boundary. Your admin view shows the count behind each invoice, so “why was Term 3 412 students” always has an inspectable answer.

Invoices, GST and purchase orders

  • Four invoices a year, one per quarter.
  • Prices are quoted ex GST; GST (10%) is added on the invoice. The minimum invoice is $250 + GST ($275 inc. GST) per quarter.
  • Annual option: a year in one invoice at −10%: one purchase order, one line in the budget.
  • No card required. Schools can pay by invoice against a PO with standard 30-day terms. Card works too, if that’s easier.

Growing, shrinking, stopping

Rates are graduated, so growth never triggers a cliff: one more student changes the bill by one student at the marginal rate, and the rate steps down as you grow. If numbers drop, the next school term’s count simply comes out lower. Quarter by quarter works too: subscribe for the quarter you need and cancel at its end. If a subscription ends or a payment fails, evidence stays viewable and exportable: read-only means no new writing, never a locked door in front of your own records.

Two things that are never billed: students (on any plan, ever) and the Free plan itself: a personal workspace has no billing relationship at all, not even a $0 subscription. Questions an invoice doesn’t answer: hello@loam.ink.

Still stuck? Email hello@loam.ink. On the Free plan we reply within 2–3 business days, Australian hours. School plans get faster. What to expect from support.

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